Job Description:
Maxis Berhad is seeking a passionate and adaptable Live Chat Manager to join our team in George Town, Penang. As a part-time Associate Level position, the Live Chat Manager will be responsible for managing and overseeing all live chat interactions with customers on our website. The ideal candidate will have at least 5 years of experience in a similar role and possess excellent communication and problem-solving skills.
Responsibilities:
- Manage and supervise a team of live chat agents to ensure high-quality customer service
- Monitor live chat interactions to ensure timely and accurate responses to customer inquiries
- Develop and implement strategies to improve the efficiency and effectiveness of the live chat system
- Analyze data and metrics to track performance and identify areas for improvement
- Collaborate with other departments to address customer issues and provide solutions
- Train and onboard new live chat agents as needed
- Stay up-to-date on industry trends and best practices in live chat customer service
Requirements:
- 5 years of experience in a live chat management role
- Excellent communication and interpersonal skills
- Strong decision-making and problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Microsoft Office and live chat software
- Bachelor's degree in Business Administration or a related field preferred
Personality Traits:
- Passionate about providing exceptional customer service
- Adaptable to changing priorities and situations
Soft Skills:
- Strong presentation skills
- Effective decision-making abilities
Benefits:
- Free accommodation
- Employee discounts
- Life insurance
Working Environment:
At Maxis Berhad, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing the best possible experience for our customers and employees alike.
Deadline to Apply:
September 10, 2024
Equal Opportunity Statement:
Maxis Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
