**Job Title:** Live Chat Officer
**Company:** Digi.Com Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority Level:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Digi.Com Berhad, a leader in the telecommunications industry, is seeking a motivated and passionate individual to join our team as a **Live Chat Officer** in Johor Bahru. In this entry-level part-time position, you will play a crucial role in delivering exceptional customer service via live chat, ensuring inquiries are addressed promptly, accurately, and with a touch of personalization. This position is perfect for those eager to start their career in customer service and contribute to a company that pioneers change and sets industry benchmarks.
**Key Responsibilities:**
- **Customer Interaction:**
- Provide timely assistance and solutions to customer inquiries through live chat, ensuring a positive and supportive experience.
- Offer clear and concise information on products and services, helping customers make informed decisions.
- **Problem Resolution:**
- Identify and assess customer needs to achieve satisfaction and recommend appropriate solutions.
- Escalate complex issues to senior team members or appropriate departments when necessary, while maintaining a high level of professionalism.
- **Documentation and Reporting:**
- Maintain accurate records of customer interactions, inquiries, and feedback within our CRM system.
- Contribute to the development and improvement of live chat processes and scripts based on customer feedback and interaction analytics.
- **Collaboration:**
- Work closely with team members and other departments to ensure a cohesive and efficient approach to customer service.
- Participate in team meetings to discuss strategies for improving customer satisfaction and service efficiency.
- **Continuous Improvement:**
- Stay informed about products, services, and industry trends to enhance service quality.
- Attend training sessions to continuously develop product knowledge and customer service skills.
**Requirements:**
- **Education:** A minimum of a high school diploma or equivalent; further education in a related field is a plus.
- **Technical Skills:** Proficiency in basic computer applications and ability to navigate various software platforms; experience with live chat software is an advantage but not required.
- **Personality Traits:**
- **Adaptable:** Demonstrate the ability to maintain composure and perform effectively in a fast-paced environment with changing demands.
- **Passionate:** A genuine interest in customer service and a commitment to delivering the best possible experience for each customer.
- **Soft Skills:**
- **Cooperation:** Ability to work collaboratively within a team and assist colleagues in achieving team goals.
- **Decision-Making:** Skilled in making quick and informed decisions to resolve customer issues effectively.
**Benefits:**
- Disability insurance
- Paid sick leave
- Vision insurance
- Opportunity to grow within a pioneering company and gain valuable customer service experience.
**Working Environment:**
Join Digi.Com Berhad and be part of a company that is committed to innovation and leading the telecommunications industry. Our team members are encouraged to bring their unique perspectives and contribute to an environment characterized by synergy, creativity, and a passion for excellence.
**Application Deadline:** October 14, 2024
**Equal Opportunity Statement:**
Digi.Com Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all individuals regardless of their race, gender, sexual orientation, disability, age, or religious beliefs.
Take this opportunity to start your career journey with us and make a difference in the lives of our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
