**Job Title:** Live Chat Officer
**Company:** Dialog Group Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
---
### **Job Description**
Dialog Group Berhad is seeking a highly motivated and skilled Live Chat Officer to join our dynamic team in Johor Bahru. As a Live Chat Officer, you will play a crucial role in providing exceptional customer support through online communication channels. This position requires a candidate who is independent, hardworking, and possesses strong critical thinking and leadership skills. If you are passionate about customer service and ready to contribute to innovative solutions, we invite you to apply.
### **Key Responsibilities**
- **Customer Interaction:**
- Engage with customers via live chat, providing prompt and accurate responses to inquiries regarding products, services, and company policies.
- Ensure a high level of customer satisfaction by managing expectations and addressing concerns in a professional and courteous manner.
- **Issue Resolution:**
- Actively troubleshoot and resolve customer issues, leveraging product and service knowledge to deliver effective solutions.
- Escalate complex inquiries to appropriate departments while ensuring timely follow-up until resolution.
- **Documentation and Reporting:**
- Maintain detailed records of customer interactions and transactions to ensure accurate and efficient service delivery.
- Prepare and submit reports on customer feedback, common inquiries, and service performance metrics to contribute to continuous improvement efforts.
- **Collaboration:**
- Work closely with team members to share information and resources, fostering a collaborative environment that enhances service delivery.
- Participate in team meetings and training sessions to stay updated on product knowledge and best practices.
- **Continuous Improvement:**
- Provide insight and feedback on common customer challenges and potential enhancements to internal processes and systems.
- Contribute to the development and refinement of customer service protocols, ensuring alignment with industry best practices.
### **Requirements**
- **Education & Experience:**
- A minimum of 4 years of experience in customer service, with a focus on live chat or digital communication platforms.
- Bachelor's degree in Business, Communication, or a related field is preferred.
- **Technical Skills:**
- Proficiency in using live chat software and CRM systems.
- Strong computer skills, including familiarity with Microsoft Office Suite and online collaboration tools.
- **Personality Traits:**
- Independent: Able to work autonomously with minimal supervision while managing time effectively.
- Hardworking: Demonstrates a strong work ethic and dedication to achieving team goals.
- **Soft Skills:**
- Critical Thinking: Ability to analyze situations, draw logical conclusions, and propose effective solutions rapidly.
- Leadership: Show initiative in guiding team members and contributing positively to the team's objectives.
### **Benefits**
- **Travel Opportunities:** Enhance your career with travel opportunities to attend industry events and conferences.
- **Medical Coverage:** Comprehensive medical coverage to support your health and well-being.
- **Company Equipment:** Receive the necessary tools and equipment to excel in your role.
### **Working Environment**
Join a team that leads the industry through cutting-edge ideas and innovative solutions. We believe in fostering a collaborative and inclusive workplace where every employee's contribution is valued.
### **Application Process**
If you're ready to take on this exciting challenge and be a part of our team, please submit your application by the deadline of **October 14, 2024**.
---
**Equal Opportunity Statement:**
Dialog Group Berhad is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and experiences to apply, and we participate in affirmative action to ensure an inclusive workplace for all.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
