**Job Title:** Live Chat Representative
**Company:** Sapura Energy Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Expected Years of Experience:** 3 Years
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**Job Description:**
Sapura Energy Berhad is seeking a dedicated and proficient Live Chat Representative to join our vibrant team in Johor Bahru. The successful candidate will play a crucial role in providing exceptional customer service through live chat support, addressing client inquiries, resolving issues, and ensuring customer satisfaction in real-time. This is a part-time position ideal for individuals with a strong background in customer service and a passion for problem-solving.
### **Key Responsibilities:**
- **Customer Engagement:** Handle customer inquiries and support requests via live chat in a professional and courteous manner, providing timely and accurate responses to clients.
- **Issue Resolution:** Identify customer issues, providing effective solutions or escalating more complex problems to the appropriate department while ensuring follow-up for closure.
- **Product Knowledge:** Maintain up-to-date knowledge of company products, services, and policies to effectively assist customers and answer inquiries accurately.
- **Communication:** Employ exceptional verbal and written communication skills to maintain clarity in interactions, ensuring customers fully understand solutions and services provided.
- **Documentation:** Accurately document interactions with customers in the CRM system, ensuring all details are recorded for future reference and tracking of common issues.
- **Feedback Collection:** Gather customer feedback and insights to help improve processes and contribute to inventory and service enhancements reflecting customer needs.
- **Team Collaboration:** Work collaboratively with team members and other departments to harmonize customer experiences and continuously optimize communication strategies.
- **Performance Improvement:** Set personal goals and take proactive measures to improve service delivery, regularly participate in team meetings, training sessions, and workshops.
### **Requirements:**
- **Experience:** Minimum of 3 years in a customer service role, preferably in live chat or digital communication environments.
- **Technical Skills:** Proficiency in using live chat tools and customer relationship management (CRM) software. Experience with ticketing systems would be an advantage.
- **Education:** A diploma or degree in communication, business, or a related field is preferred but not mandatory.
- **Resourcefulness:** Demonstrated ability to find solutions independently and navigate complex inquiries, with a resourceful approach to problem-solving.
- **Confidence:** A confident demeanor to manage high-pressure situations or demanding customers while maintaining professionalism.
### **Soft Skills:**
- **Creativity:** Ability to think creatively to develop engaging communication strategies and creative solutions for customer inquiries.
- **Critical Thinking:** Strong analytical skills to assess situations, think critically, and make sound decisions based on customer needs and feedback.
### **Benefits:**
- Free food provisions during work hours to ensure a healthy work-life balance.
- Comprehensive life insurance coverage for peace of mind.
- Employee discounts on Sapura Energy Berhad services and products.
### **Working Environment:**
At Sapura Energy Berhad, we promote a culture of ongoing learning and development that empowers our employees to grow personally and professionally. We encourage collaboration, innovation, and an open exchange of ideas among our diverse teams.
### **Application Deadline:**
Please submit your application before **October 14, 2024**. Early applications are encouraged as we will be reviewing applications on a rolling basis.
### **Equal Opportunity Statement:**
Sapura Energy Berhad is an equal-opportunity employer and strives to create a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds and experiences, and we do not discriminate on the basis of race, gender, age, religion, disability, or any other characteristic.
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Join us at Sapura Energy Berhad and be a part of a team that values your contributions and supports your professional development. We look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
