**Job Title: Live Chat Representative - Work from Home**
**Company:** Hartalega Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Hartalega Holdings Berhad, a recognized leader in the national glove manufacturing industry, is seeking a motivated and dedicated Live Chat Representative to join our dynamic team. This is a fantastic opportunity for individuals looking to kick-start their career in customer service while working from the comfort of their homes.
The successful candidate will be responsible for providing exceptional customer support through live chat channels, maintaining a high level of customer satisfaction, and contributing positively to our company's performance.
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**Key Responsibilities:**
1. **Customer Engagement:**
- Provide timely and relevant assistance to customers via live chat to resolve inquiries, complaints, and issues related to our product offerings.
- Foster a positive customer experience by demonstrating empathy and patience while interacting.
2. **Issue Resolution:**
- Identify customer needs and formulate suitable solutions, ensuring that all inquiries are addressed efficiently and effectively.
- Escalate complex issues to appropriate teams when necessary, ensuring smooth follow-up and resolution.
3. **Product Knowledge:**
- Develop a comprehensive understanding of Hartalega's product range and company policies to provide accurate information to customers.
- Stay updated on new product releases and promotions, ensuring customers are informed of relevant details.
4. **Feedback Collection:**
- Gather customer feedback regarding their experience and communicate it to the relevant departments to enhance service quality.
- Contribute to continuous improvement initiatives by sharing insights and suggestions based on customer interactions.
5. **Performance Metrics Monitoring:**
- Maintain performance standards set by the company, including response times, customer satisfaction scores, and issue resolution rates.
- Participate in training programs and continual learning initiatives to improve skills and service delivery.
6. **Team Collaboration:**
- Work closely with other team members to share best practices and develop strategies for improving customer engagement.
- Participate in team meetings and training sessions to promote a culture of support and collaboration.
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**Requirements:**
1. **Educational Background:**
- High school diploma or equivalent; further education is a plus but not required.
2. **Experience:**
- Previous experience in a customer service role is an advantage but not mandatory; fresh graduates are encouraged to apply.
3. **Technical Skills:**
- Proficiency in using computer systems, software applications, and live chat platforms.
- Familiarity with CRM tools is a plus.
4. **Personality Traits:**
- Driven and independent, exhibiting a strong sense of initiative to resolve issues.
- Possess a positive and proactive attitude toward serving customers.
5. **Soft Skills:**
- Strong people management skills, able to maintain constructive and positive interactions with a diverse customer base.
- Effective strategic planning abilities, capable of assessing customer needs and planning responses accordingly.
6. **Availability:**
- Flexible to work varied shifts, including evenings, weekends, and holidays as needed.
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**Benefits:**
- **Profit Sharing:** Participate in the company's growth and share in its success.
- **Free Accommodation:** Enjoy free accommodation to ensure convenience and support while working from home.
- **Retirement Plan:** Secure your future with a comprehensive retirement savings plan.
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**Working Environment:**
At Hartalega Holdings Berhad, we are committed to cultivating leaders who foster inclusivity and mentorship. You will be part of a collaborative environment that encourages personal and professional growth.
**Deadline to Apply:** ********
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**Equal Opportunity Statement:**
Hartalega Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals without regard to race, gender, sexual orientation, disability, or any other factor protected by law.
Join us at Hartalega, where your passion for customer service can thrive!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
