**Job Title:** Live Chat Specialist
**Company:** Petronas
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Petronas is seeking a motivated and energetic **Live Chat Specialist** to join our dynamic team in Johor Bahru. As a part-time entry-level position, this role is perfect for individuals looking to kickstart their careers in customer service and communication. Our Live Chat Specialists play a crucial role in maintaining our high standards of client satisfaction by engaging with customers through our online chat platform, addressing inquiries, and providing timely and effective solutions.
**Key Responsibilities:**
- **Customer Engagement:**
- Initiate and maintain conversations with customers via live chat, ensuring a professional and friendly tone.
- Respond promptly to customer inquiries, providing accurate and relevant information about our products and services.
- **Problem Solving:**
- Assist customers in troubleshooting issues, guiding them through problem resolution while ensuring a satisfying experience.
- Identify and escalate complex issues to the appropriate teams when necessary.
- **Sales and Promotion:**
- Utilize persuasive communication skills to promote and upsell products or services based on customer needs.
- Demonstrate product features and benefits effectively to enhance customer understanding and drive sales.
- **Data Management:**
- Accurately document customer interactions, including inquiries, comments, and resolutions in the CRM system.
- Monitor chat session metrics and report on trends or areas for improvement.
- **Collaboration:**
- Collaborate with team members and other departments to improve service delivery and customer experience.
- Participate in training sessions and team meetings to develop skills and share experiences.
- **Continuous Improvement:**
- Stay informed about company products, services, and promotions to provide up-to-date information to customers.
- Contribute ideas for new procedures to enhance the efficiency of live chat services.
**Requirements:**
- **Education:**
- High school diploma or equivalent required. Ongoing education in communication, sales, or a related field is a plus.
- **Experience:**
- No prior experience required; however, experience in customer service roles is an advantage.
- **Personality Traits:**
- Confident and energetic demeanor, able to approach challenges with enthusiasm.
- A positive attitude and the ability to manage stressful situations gracefully.
- **Soft Skills:**
- Exceptional persuasion skills with the ability to influence customer decisions.
- Strong negotiation skills to address customer queries effectively and convert them into sales opportunities.
- **Technical Skills:**
- Basic proficiency in computer systems and applications (e.g., CRM software, text chat tools).
- Ability to multitask and manage time effectively, ensuring timely responses to customer inquiries.
- **Language Proficiency:**
- Excellent command of English; proficiency in additional languages is a plus.
**Benefits:**
- Competitive salary with opportunities for performance bonuses.
- Retirement plan to secure your financial future.
- Employee discounts on Petronas products and services.
- Company transportation to ensure seamless commuting.
**Working Environment:**
Join a dynamic workplace that values teamwork and collaboration. Petronas fosters a culture of innovation and shared success, where every team member's contributions are recognized and valued.
**Application Deadline:**
Please submit your application by **October 10, 2024**.
**Equal Opportunity Statement:**
Petronas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and abilities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
