Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. This is an extraordinary opportunity to join our team as aLobby Ambassador .
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.
Main Duties and Responsibilities:
Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
Register and process check in/out for all VIP guests efficiently and professionally.
Escort VIP guests to their rooms.
Update guest information into the computer after a complete check in.
Accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon guests' departure.
Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
Resolve guest complaints/requests and liaise with the department concerned to ensure immediate follow-up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Ensure that all messages, mails, and packages are delivered to the guest room.
Assist at the Information counter, Foreign Exchange, and Business centre, as and when assigned.
Have knowledge of the hotel rate codes, packages, segmentation, discounts, and how to handle each.
Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently & courteously.
Qualifications:
Diploma or degree in vocational hospitality, fresher or 1-year experience in a 4-5 star hotel.#J-18808-Ljbffr