**A.** **JOB SUMMARY**:- Prepare Customs form- Work closely with Customer service- Have to deliver satisfactory service to customers and continuously improving to build client confidence on our services and achieve business growth.- Getting information from Customer service regarding company status- Communicating with people outside the organization such as Customs and other government agency regarding new rules and regulations**B.****RESPONSIBILITIES**:- Prepare customs form with complete and correct data- Duty calculation- HS code clarifications- Checking documents to ensure all data is correct and complete for customs clearance- Form cancellation- To check all K8 declaration released in SMK systems- Ensure Urgent list given by customer service done- Actively monitor Key Performance Indicators - perform root cause analysis and implement improvements if negative trends develop**C.** **AUTHORITIES**Authority and AccountabilityAuthorityi) Develop and maintain Standard Operating Procedure (SOP) documents, based on customer requirements, and work directly with stations to ensure understanding and adherenceii) Drive Process Improvement Initiatives and Corrective Action Plans with the customeriii) Support customer services on shipment achievementiv) Advise Customer services on new Customs and other government agency rules and regulationsv) Provide complete documents to supervisor for customs clearance processAccountabilityi) Ensuring the custom form software is always up-to-dateii) To manage operation cost to achieve cost saving and bring shipment marginaliii) Keeping proper physical & digital filing on all necessary documents**D. QUALIFICATIONS****1.** **Education & Experience**- Minimum SPM or Equivalent- Diploma in logistics field is an advantage- Minimum 1 year of forwarding environment and experience- Proficiency in the use of Microsoft Office/ Advance in Excel/PowerPoint will be needed.**2.** **Core Competencies****Technical / Skill**- Experience in direct interaction with Customs and other government agency- Getting Information - Observing, receiving and otherwise obtaining information from all relevant sources.- Making decision and solving problems - Analyzing information and evaluating results to choose the best solutions and solve problem- Organizing, planning and prioritizing work - Developing specific goals and plans to prioritize, organise and accomplish work**3.** **Soft skill (desirable)**- Excellent interpersonal skills and ability to influence at all levels of the organization- Able to work independently.- Ability to work and deliver results within agreed timeline.- Good communication skills - fluent in spoken & written English.- Attention-to-details, and diligent.- Ability to work with multi-cultural environment.- Ability to manage multiple priorities.- Attention-to-details, and diligent.- Ability to work with multi-cultural environment.- Ability to manage multiple priorities.**Job Types**: Full-time, Fresh graduate**Salary**: RM1,800.00 - RM2,200.00 per month**Benefits**:- Cell phone reimbursement- Dental insurance- Health insurance- Maternity leave- Parental leave- Professional development- Vision insuranceSchedule:- Day shift- Monday to FridaySupplemental pay types:- Overtime pay- Yearly bonusAbility to commute/relocate:- Johor Bahru: Reliably commute or planning to relocate before starting work (required)**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Logistic: 1 year (preferred)Expected Start Date: 12/01/2023
