Founded in Singapore in 2013, Castlery is a digital-first furniture lifestyle brand delivering to 54 metropolitan areas across the United States, Australia and Singapore.
Our mission is to create quality and beautiful furniture pieces and empower every customer to create an inspiring space.
A space in which they can thrive and be their best self.With our international markets now contributing close to 80% of our group revenues, we are entering a phase of hypergrowth as we seek to firmly establish Castlery as the customers' furniture lifestyle brand of choice.
We are looking for creative and ambitious talents to join our team on this journey.As a digital-first tech start-up, we are driven by curiosity and move on insightful data to steer our decisions.
We lead with a growth mindset and the belief that the combination of each individual's passions and skills carry the company upward and forward.
At Castlery, it's where all ideas are listened to, and brainstorming means that job titles get left at the door.
This is where self-starters can really make their mark, thriving and evolving as they go.If making an impact gives you a reason to roll out of bed in the mornings, come join us!Job DescriptionCastlery is hiring anAU Logistics Coordinatorto join our AU Operations team headquartered here in Singapore.
You will be working in a fast-paced environment with the team to ensure customer's orders are fulfilled and customers are satisfied with their experience with us.
Your daily job responsibilities are as per below.What you'll be doing
Collaborate with respective teams to oversee outbound operations and ensure seamless execution.
Address and resolve any gaps between carriers, customers, and the CX team to facilitate smooth operations.
Handle phone calls and manage customer inquiries related to delivery issues that carriers cannot resolve.
Provide timely solutions and ensure high levels of customer satisfaction.
Ensure invoices issued by our 3rd Party Logistics are billed accurately.
Dispute invoices issued by our 3rd Party Logistics where applicable.
Diligently input and maintain invoice data in system.
Work closely with finance team on monthly accrual amount.
Tally with finance team on logistics expenses.
Ensure all delivered orders are billed by 3rd Party Logistics in a timely manner.
Perform delivery cost analysis and provide key findings on monthly logistics expenses.
Propose actionable items to lower down logistics expenses.
Perform returns cost analysis for all returns solutions.
Perform any other ad hoc duties as assigned.
What you'll needPreferably 1 year of relevant working experience (inclusive of internships) in the related field is required for this position.
Fluent English with excellent communication skills, both written and verbal.
Confident in speaking to stakeholders - both internally and externally, such as couriers.
Proficient in Microsoft Office and Excel.
Strong analytical skills.
Knowledge of ERP and e-commerce background is a plus.
Meticulous and sensitive with numbers.
Independent and self-driven with problem-solving skills.
Other DetailsWorking Hours: 7am to 4pm SGT
Working Days: Mondays to Fridays
Casual working environment, laptop provided.
What we promise
Our first promise - the ride of a lifetimeYou'll be joining a company in its most exciting phase; we've proven our product market fit, and with the growing online penetration of furniture, we're now focused on hypergrowth.
You'll have a front-row seat in witnessing the growth of our customer-base and organization at a global level.Our second promise – a place to thriveWe're building a company that has people as one of the company's core pillars for success.
It's our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.We're committed to our employees' growth and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development.Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering our employees to raise that level as they grow with us.
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