This role is responsible for leading the Malaysia Treasury and Trade Solutions ("TTS") and Corporates, Commercial and Public Sector Sales ("CCPS") team. As part of this responsibility, the role manages a team of senior professional and is responsible for driving the business and client strategy, new business development, product innovation, client experience, delivery of the financial plans and maintaining a robust risk and controls environment for TTS in Malaysia . The successful candidate will work closely with TTS Cluster stakeholders as well as partners in BCMA, CCB and be responsible for the end-to-end delivery and oversight of the TTS business.
Key responsibilities:
Client Strategy:Champion Client engagement and focus on growing the client relationship partnering closely with BCMA/CCB . Drive customer segmentation, product positioning, pricing, and marketing plans for each client segment. Own senior TTS sponsorship for top client relationships.
Product Strategy:Drive product strategy, execution of key product enhancements, and superior product delivery. Own client experience and work with key partners across BCMA/CCB, TTS Sales, Onboarding, Service and Operations. Deliver Market intelligence and feedback as a source of challenge for the product heads.
Drive alignment with internal stakeholders, including CCOs and Banking to deliver the global network to the client.
Financial Objectives:Create and deliver a multi-year financial plan tied to key drivers and existing and potential customers. Achieve targets set for revenues, expenses, EBIT, balance sheet, headcount, as well as appropriate ratios such as efficiency ratios, Return on Assets, Return on Tangible Common Equity, RLAP etc.
Client Financials:Create and deliver a multi-year financial plan tied to key growth drivers, corridors, product and volume growth objectives, RWA and ROTCE optimization. Achieve targets set for revenue, RWA and ROTCE.
Risk & Controls:Establish a strong risk and control culture across the TTS team. Maintain a pristine controls environment and lead key activities such as regulatory interaction, Issue & CAP management, MCA, Continuity of Business etc. Work closely with second and third line partners to ensure strong engagement with TTS.
Market and Regulatory Advocacy:Formulate strategy around external engagement with appropriate regulatory bodies, market infrastructures, central bank, and other industry bodies in Malaysia. Drive Citi's agenda and desired outcomes.
Country Management Governance:As TTS country head, ensure strong representation in key management and governance committees such as the Management Board, Country Coordination Committees, ALCO, and other local forums.
Legal Entity Governance:Ensure the TTS business operates within the framework prescribed for Citibank Malaysia and follow all required legal entity policies, procedures and regulations.
People & Culture:Execute on the talent strategy within Malaysia, taking a critical review of organizational requirements and optimum structure. Promote an inclusive and ethical culture, drive diversity and including, and oversee team development plans. Hire talented individuals to deliver the TTS strategy within MY.
Development value:
Highly visible strategic leadership role with senior level management team contact
Deep insights into all aspects of TTS and Services businesses.
Develop influencing and management abilities.
Management of multiple major strategic projects with significant investment spend and business dependencies.
Knowledge – Experience/ Qualifications
15+ years of experience, including 10+ years' managerial experience
Possesses in-depth knowledge of and other banking products
Advanced marketing and selling skills & 'customer first' mind-set
Proven track record in sale of cash management, trade, and / or technology based consulting solutions
Managed large client relationship from a banking or product perspective
Consistently demonstrates clear and concise written and verbal communication
Persuasive and articulate personality
Excellent interpersonal skills to deal internally and externally with clients
Good team skills
Demonstrated organizational & planning skills
Ability to manage & synthesize many pieces of solution / technical data into a single, flowing solution within tight timeline
Proven leadership skills
Recognized execution skills
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Job Family Group:
Product Management and Development------------------------------------------------------
Job Family:
Product Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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