Man-Eng Customer Experience Specialist In Logistic

**Requirements**- **Minimum SPM qualification, **Fresh Graduates are welcome to apply.- A **good command** of **Simplified** **Mandarin. (Speak, Read, Type).**:- **Basic English & Bahasa are required.**:- 6 months of call centre experience is preferable.- Must be able to work **24-hour rotational shifts, 5.5 rotational days per week** including weekends & PH (**9 hours/ shift & 1-hour break**)- Must be able to **start work on 4th September 2023!**:- Possess own transport and have no issue working at **Kawasan Industry Kota Kemuning**.**Responsibility**- Resolve customer complaints to achieve high customer satisfaction.- Record and submit customer complaints using the internal system according to the provided SOP.- Do case escalation and investigation according to issues.- Provide VIP services to major customers and maintain customer relationships**Benefits**- Salary**:RM3,500 - RM3,900 Basic (Subject to Work exp & Interview performance) **+ **Up to RM300 KPI Allowance**:- **EPF, SOCSO**:- **Annual Leave, Medical Leave, Birthday Leave, Maternity Leave, Parental Leave**:- **WORKING LOCATION: Kawasan Industry Kota Kemuning****Salary**: RM3,500.00 - RM4,200.00 per month**Benefits**:- Maternity leave- Parental leave- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Performance bonusAbility to commute/relocate:- Kota Kemuning: Reliably commute or planning to relocate before starting work (required)**Language**:- Mandarin (preferred)- English (preferred)Application Deadline: 08/31/2023Expected Start Date: 09/04/2023