Account & Relationship Management (Sales)
Full time
A successful candidate in this position will be tasked to build up the sales pipeline to help drive up trade revenues interest and trade fee incomes achieved through aggressive sales growth, effective client planning and tailoring of deals to satisfy customer trade related requirements.
Key Responsibilities
Responsible for driving utilizations, revenue growth and new business growth from existing portfolio.
Provide trade sales and marketing support to achieve the objective and financial target for trade finance.
Drive target market segmentation and wallet sizing exercise to develop strategies to enhance market share.
Build pipelines and achieve closures / mandated deals.
Perform tele-marketing and/or site visits to build close customer relationships.
Review Trade Finance reports and identify customers for marketing efforts to solicit for trade limit utilizations and non-trade financing products as well as to obtain feedback and suggestions.
Identify potential customers through customer referrals, collection bills, and export Letter of Credit advised by the bank. Work together with Relationship Manager to explore business opportunities.
Continuously follow up with customers marketed to track results and initiate the required follow-up actions.
Support Relationship Managers for joint marketing calls and assist other businesses to maximize cross-sell opportunities.
Conduct trade-related training for Relationship Managers.
Conduct training for trade customers to instill product knowledge and deepen customers' share of trade wallet.
Obtain market intelligence, establish a network, and update the database of competitors' offerings.
Liaise with Trade Operations to ensure that customer service levels are maintained at all times.
Prepare regular reports on sales progress for monitoring purposes.
Work closely with business units for customer referrals and conduct product briefing/training to instill product knowledge and deepen customers' share of wallet.
Work with Implementation, Operations, Marketing, Product Management Team & other technical teams to ensure high-quality delivery throughout the sales process.
Conduct market research and competitive analysis on products/services.
Job Requirements
Skills
Good written and verbal communication skills.
Good interpersonal skills and strong customer service culture.
Excellent strategic & business perspective to achieve targeted sales results.
Excellent people and project management skills.
Effective written and verbal communication and presentation skills.
Strong communication, negotiation and influencing skills.
Excellent planning and organization skills to meet objectives and deadlines.
Leadership ability to inspire, motivate and lead a team, entrepreneurial attitude, and a good team player.
Resourceful and able to work under pressure to meet targets and deadlines.
Working within the human resource capability profile.
Education/Knowledge
Well-versed with the relevant International Chambers of Commerce (ICC) rules related to International Trade (e.g. Uniform Custom for Documentary Credits, UCP600, URC 522, Incoterms rules by ICC, etc.).
Good knowledge of trade products and operational procedures.
Knowledge of market trends and current developments.
Strong business environment awareness and sensitivity to business issues.
In-depth knowledge of trade products and operational procedures and leverage their applications to provide first-rate service to all contacts.
Exposure to Vendor Financing would be an added advantage.
Experience
Experience in developing sales strategies and performance metrics.
Awareness of market competition and trends.
At least 5 years of direct & in-depth experience in Trade Sales and Business Development.#J-18808-Ljbffr