Manager, Branch Operation & Service Improvement

-Plan, propose, implement and coordinate on system development and enhancement.  


- Act as the main PIC in Customer Satisfaction Survey and Mystery Shopper Program to improve the overall customer experience. 


- To explore latest technology for branch operation cost and process improvement 


- Setting up the overall region training framework and plan yearly training to achieve the company objective in improving customer service level and sales performance. 


- Adopt e-learning approach and e-assessment to effectively improved in term of product knowledge, SOP and guideline.  

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-aeon-credit-services-m-berhad-job-manager-branch-operation-service-improvement)
; Requirements:- Diploma or Degree with minimum 3 years working experience preferably in Banking/Financial Industry. Expose in Branch Development functions and activities. Good management, communication and analytical skills. Understanding on managerial accounting and good in people management skill