Working Hour:9:00AM-6:00PM
What will you do?
Point of contact for servicing clients and interacting with the market and other providers.
Govern overall service delivery to clients, driving improvement of service quality.
Perform proactive servicing for a designated portfolio of client relationships across product base.
Foster a client-centric mindset throughout the team to support upselling opportunities.
Document opportunities, prioritize, and lead enhancements to Client Experience, thereby supporting client retention objectives.
Contribute to projects aimed at optimizing business performance (processes, equipment, information, systems, etc.).
Ensure the proper application of regulations in force and their operational compliance within the Group.
Integrate the principles of the CACEIS Code of Conduct into activities.
Ensure compliance with CACEIS policies, standards, and procedures.
Implement appropriate measures to prevent, detect, and deter corrupt practices.
Understand the business line's strategic objectives and decisions and translate them into coordinated action plans.
Work as a team to understand the strategic vision, both short- and long-term, and adhere to it.
When faced with several options or questions, seek and obtain from other actors all the information needed to make effective, informed decisions based on the relevance of the issue and in compliance with company policies.
Take responsibility for decisions made (personal commitment), defend them, and/or convince others if necessary.
Propose and implement all necessary actions, within the framework of a project, to manage the collective and/or individual impact of change (organization, processes, tools, etc.).
Encourage team members to take initiative, demonstrate independent thinking and innovation; create conditions that enable them to develop and implement new ideas.
Keep abreast of developments in client products & services, industry, and market.#J-18808-Ljbffr