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Responsibilities:Supervise a team of Account Managers, ensuring they meet or exceed sales quotas, deliver exceptional customer service, and maintain strong client relationships.
Work with Account Managers to develop and maintain sales forecasts for both new and existing clients, driving overall revenue growth and account retention.
Monitor and evaluate the performance of the Account Managers, providing regular feedback, coaching, mentoring and support to help them achieve their targets and improve client satisfaction.
Oversee the management of key client accounts, ensuring that services provided align with client expectations (core service, value-added products, customized solutions), contractual agreements and budget requirements.
Collaborate with other departments, including pre-sales, marketing, product teams, and support resources, to ensure that Account Managers have the necessary support for successful account delivery and client satisfaction.
Provide ongoing mentorship and professional development opportunities for the Account Managers, ensuring they have the skills and knowledge to upsell, cross-sell, and maintain client relationships effectively.
Prepare and present regular progress reports on account status, client interactions, sales activities, and team performance for senior management.
Work with the team to identify process inefficiencies, propose improvements, and implement best practices for account management and client services.
Ensure that Account Managers are building and nurturing long-term, strategic relationships with clients, while also resolving any complex client concerns that may arise to ensure client retention.
Help coordinate sales forecasts, track account performance, and assist with annual budget planning for the team's client accounts.
Keep the team informed about market trends, new opportunities, and competitor activities, using this information to adjust strategies and stay ahead of industry changes.
Requirements:Bachelor's degree in Business Administration, Sales, or a related field.
5+ years of experience in account management or a related field, with at least 1-2 years in a leadership or supervisory role.
Proven track record of achieving sales targets, managing client relationships, developing successful business strategies and ability to articulate solutions to meet client needs.
Strong leadership and interpersonal skills with the ability to manage, motivate, and mentor a team of Account Managers.
Excellent written and verbal communication, presentation, and negotiation skills.
Strong problem-solving skills, with the ability to address client issues and provide effective solutions.
Ability to multitask, prioritize, and manage several client accounts simultaneously.
Familiarity with sales forecasting, reporting techniques, and using CRM tools to track account activity.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Strong business acumen, with the ability to understand market trends and customer needs.
Experience in the telecommunications or service provider industry is a plus.#J-18808-Ljbffr