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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.
We tailor every aspect of our guests' stay to bring their dreams and desires to life.
With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.Nestled on the south-eastern shoreline of Malaysia, between lush rainforests and South China Sea, One&Only Desaru Coast is a spectacular tropical retreat spread across 128 acres of unspoiled nature and flanked by a secluded 1.5 kilometre stretch of pristine white sands.
The warm Malaysian charm is one of our most unique and valued assets.
With abundant knowledge and generosity, we anticipate our guests' every need and surpass expectations.
Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.
This is not simply our job, it's our passion.
Key Duties and ResponsibilitiesEnsure that all services offered in the Front Office are always available, and are carried out with the utmost efficiency and courtesy to effectively handle and resolve any guest problems or complaints as per the guidelines established and documented in the Rooms Operations Manual.
Undertake duty management shifts as required, including night shifts, and assume responsibility in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests.
Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out from the Front Office.
Assist the sales team in controlling peak periods, resolving conflicts in bookings, changing dates and facilities for guests/groups.
Plan and implement effective up-selling activities to support maximum room revenue through effective rate management.
Review expected arrival rooms to ensure that rooms are arranged as per the preference of each guest and amenities placed prior to the guest arrival.
Liaise closely with all relevant Departments regarding servicing and handling of incoming groups, while meet and welcome regular and VIP guests.
Manage the day-to-day operations of the Front Office providing guidance, encouraging teamwork and facilitating related professional work processes.
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls.
Recommend improvements to the Front Office policy, implement approved departmental policies, processes and procedures.
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects.
Ensures prompt, courteous and accurate service to all guests, maximizing guest satisfaction.
Handles difficult situations effectively.
Conducts departmental briefings and meetings.
Maintains professional, close contact with travel agents, guests and competition to earn goodwill.
Conducts behavioral and vocational training for subordinates.
Constantly monitors key performance indicators for the department and takes corrective action.
Our brand is expanding faster than ever before.
We are investing in the growth of our company, and that means we are committed to investing in you.
Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit.
We believe in making our guests happy beyond anything they have ever imagined.
You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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