Job title:Manager, Investigations
Company:Prudential
Job description:
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
JOB SCOPE:
The candidate will be responsible for the investigation and resolution of suspicious fraud or misconduct allegations received by the company. The candidate must be able to work under minimal supervision, collect and analyze pertinent information and documents, conduct interviews, and prepare written reports of the investigative results for deliberation by the appointed committees and company management.
KEY DUTIES & RESPONSIBILITIES:
Conduct objective, fair, thorough, and timely investigations on various types of suspicious claims fraud cases in support of the Claims Department.
Investigate allegations of fraud or sales misconduct committed by agents (e.g., premium theft, deceptive sales practices).
Conduct interviews and obtain statements from claimants, medical practitioners, agents, complainants, and/or witnesses.
Table findings and recommendations to the appointed committees for deliberation and decision.
Ensure clear and proper documentation of the investigations conducted.
Function as the company liaison with law enforcement agencies, other departments, regulatory bodies, solicitors, and insurance information bureaus, including representing the company in court proceedings.
Work closely with key stakeholders in collecting and analyzing all data regarding agency force sales misconduct practices for preventive and awareness initiatives.
Maintain awareness of emerging threats, highlight potential concerns, and present solutions to the Head of Department/Management on how to better safeguard the company.
Conduct briefings/training for relevant departments in identifying suspicious or red flags related to sales misconduct.
Carry out any investigations-related assignments as may be assigned from time to time.
Prudential is an equal opportunity employer. We provide equality of opportunity and benefits for all who apply and perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability, or part-time/fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers, taking into account the context of grade, job, and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Expected salary:
Location:Kuala Lumpur
Job posting date:Sun, 27 Oct 2024 22:30:03 GMT
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