Manager - Personal Financial Services (Customer Service & Operations)

If you are looking to excel and make a difference, take a closer look at us…Job Responsibilities:· Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.· To actively cross selling Banking/Financial products.· Assess/evaluate and propose credit applications diligently.· Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.· Provide excellent customer service and uphold professionalism to reflect Bank's image · Product knowledge / Selling skills / Market intelligence / Competitor's check· Comply to statutory requirements and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance.Requirements:Malaysian citizenA Degree/ Diploma/ Professional Certification in any field from a recognised College/ UniversityWith minimum of 4 to 5 years of related working experience, ideally in a Branch Customer Service, Branch Sales Role or in Retail outlet managementStrong people management and leadership skills; with ability to guide and train a team of staff to achieve Service & Cross Selling standards.Good interpersonal and communication, organisational and planning skills.Welcome new challenges and possess a 'Think-Act-Own' attitude to see through planned and unplanned deliverables to completion