POSITION SUMMARYThe mandate of this role is to drive the sales revenue for the assigned area(s) and/or brands and manage the sales and merchandising functions. In addition, you will be expected to be actively involved in areas such as sales incentives scheme, P&L management and staff development.To achieve the business goalsDirect Brand/Store Manager on managerial and operational aspects of the storeDirect Brand/Store Manager in setting up operational procedures, staff training, customer service and staff general welfareTo develop and maintain efficient inventory management and integritySupport the CRM and increase existing base of VIP customersTo be an ambassador for the Group and portray at all times a professional and customer oriented image2.KEY PERFORMANCE INDICATORS :Increase sales and maximize profitability of the stores in the region. (KPI : Sales & Profits)Ensure all the retail standards in the region are maintained to VG Standards. (KPI : Actual vs target retail standards)Achieve high service standards as per Mystery Shopper score card. (KPI: Mystery Shopper Score)Inventory integrity (KPI : stock losses and stock count)Responsible to maintain employee engagement & loyalty (KPI: Staff Turnover rates)3.KEY AREAS OF RESPONSIBILITIESPlan and maximise the sales and profit contribution of assigned region/areaDevelop annual business plan to reflect the business positioning, negotiate key aspects of the planned delivery with the respective brand in the assigned region/areaDirect the development of operating standards, policies and procedures, ensuring compliance with all laws and company guidelinesAble to analyse ad-hoc retail operational issues and make quick judgment calls, which will support retail sales performanceLead to ensure effective inventory management system for all Brand(s) within the region/area including conducting periodic stock counts at stores and warehouse locationsMonitoring brand(s) profitability by management of full price and mark down sales, intake margins, levels of mark down activity and terminal stockOversee licensing, negotiate contracts and serve as a liaison between operating divisions, vendors, principalsMaximise turnover by ensuring accurate, timely and commercial sales planning and forecasting through analysing and interpreting trends.Ensure the region/area delivers business plan profit through delivery of both volume and cash marginLiaise with store design and store construction to ensure operational needs are met in all new store environmentsAssess and prioritise all store maintenance issues working with the Store Manager. This includes contingent, recurring and refurbish maintenance projectsOversee the operational turnover and coordination of all necessary departments for all store openings, temp locations and renovationsManaging and maintaining a positive working relationship with all the Brand principals within the region/area together with our Valiram Brand Manager(s)Evaluate market conditions, competitors data and implement appropriate change to maximise salesConducting on-site meetings with management team members of store performanceRespond to customer complaints and comments if requiredTour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent retail issuesUse information technology/ POS to record sales figures and for data analysis and reporting business performanceWork closely with HR on staffing and other people issues pertaining to disciplinary and grievancesAnecdotal feedbacks thru store observations, things that report don't showWeekly touch points/ touch baseBusiness partner with HR to analyse headcounts & recruitTo manage a pipeline development of talentPartner with Marketing Manager(s) and Brand Manager(s) to analyse and develop seasonal marketing and PR strategiesTo input on competitor activities, landlord initiatives & mall specific involvementDevelops, initiates, maintains, and revises policies and procedures for the general operation of the Retail Compliance Program and its related activities to prevent illegal, unethical, or improper conductMonitor Retail Management team works schedules and rosters to ensure sufficient Management coverage of the sales floorAssist Audit team in investigation of fraud transactions and/or pilferage of merchandise at the storesUphold and maintain VM standards at all stores within region/areaEnsure the stores are kept neat and tidy at all timesEnsure proper care for stocks, fixtures and furniture within the storeAsset control- stock management/ delivery/ cash handling controlVisual displays and merchandising to be in accordance with Brand Visual Merchandising Guidelines and must be of high standardsBe vigilant and practice regular checks on staff movements during operating hours and holiday seasonsLeadershipConduct staff appraisal and quarterly performance reviewImprove staff morale leading to positive and dynamic working attitude and environmentMaintain general and acceptable staff working conditionsSupport all Brand/Store Managers to maintain productivity and retail operational standards in area of: discipline, work performance, sales4.POSITION SPECIFICATION:Education :Minimum a Degree in any discipline,Professional Experience: Minimum 10years of management experience in luxury goods or a comparable retail environment and experience in operationsPersonal Attributes :To have and maintain at all times competent product knowledge thru regular training for staffQuality leadership skills to lead the staff to perform to their fullest potentialTo possess effective communication skills and team spirit between retail staff and managementBuild and maintain good rapport with staffs and customersStrong leadership qualitiesPleasant PersonalityExcellent communicatorProficient in computer skillsLanguages :Fluent English and both in written and spoken. Knowledge of other language is added advantage
