Manager, Shareholder Services M/F

Description du poste What is the opportunity?CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services European business and Malaysia centre of excellence. As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium, Ireland, Luxembourg, Switzerland and United Kingdom) with a global operating model that maximises efficiencies across time zones, supports 17/5 operational capability with follow the sun model, enhances scalability of our global operations and the implementation of standardized processes. Region: LuxembourgWorking hours: 3pm to 12am/ 4pm to 1amWhat will you do?To manage and motivate the team to produce consistently high-quality Transaction Processing.Regularly exceed required Service Level Agreement & KPI/KQI targetsRegularly receive positive feedback from clients and the wider CACEIS Investor & Treasury Services communityContinue to develop skills & abilities individually and for direct reportsWhat do you need to succeed?Must-have3-5 relevant industry experienceOperational & People Management experienceGood knowledge about Transfer Agency activities especially in Dealing and Cash processPrior exposure to Operational Risk and the corresponding risk monitoring toolsExcellent attention to detailGood interpersonal skills and networking skills with all stakeholdersGood organization skills and ability to prioritize workloads to meet tight deadlinesNice-to-haveHas exposure to VBA/Phyton coding will be an added advantage Whats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.Leaders who support your development through coaching and managing opportunities.A world-class training program in financial services.A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.