(Mandarin/Cantonese) Support Specialist - March

**INTAKE DATE: 25 March 2024****JOB HIGHLIGHTS;**- Basic Salary + Attractive Allowances can go up to RM5,000- Accessible by public transportation (KTM,LRT,MRT)- Rotational shifts (Monday-Sunday)- 5 working days + 2 days off**JOB SCOPE**:Taking ownership to solve challenges faced by customers and clients' partners.Exceeding customer expectation in terms of customer service & accurate information.Working in a team to achieve the required KPI elements and SLAUnderstanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources**REQUIREMENTS**:- Excellent English & Mandarin & Cantonese communication (verbal & written) skills.- Diploma and above or equivalent.- Minimum 6 months of experience in a call center environment will be an added advantage.- Must successfully pass a background check- Proper phone etiquette with excellent interpersonal and active listening skills.- Resourceful, proactive and able to work independently.- Fast learner with Good analytical thinking and problem-solving skills.**Job Types**: Full-time, Permanent**Salary**: RM3,600.00 - RM4,600.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Attendance bonus- Commission pay- Performance bonusApplication Question(s):- Able to converse in Mandarin?- Able to converse in Cantonese?- Are you able to work on 24/7 rotational shift?**Education**:- STM/STPM (preferred)