In this position, you'll be required to:
Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs.
Maintain good communication and cooperation with relevant departments.
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI and SLA elements.
To excel in this role, you'll require:
Able to converse fluently usingMandarinandEnglish .
Able to read & writeTraditional Mandarin .
Education:SPM , UEC, O-level or above.
Fresh Grads are welcomed to apply.
It would be fantastic if you possess:
Six months or more of customer service experience.
Perks we offer:
Attractive remuneration package above market standards.
14 days AL; 14 days ML; 60 days Hospitalization leave.
EPF, SOCSO.
Health and life insurance.
Medical Claim.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Do you have customer service experience?
Which of the following languages are you fluent in?
How much notice are you required to give your current employer?
IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions, and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction.#J-18808-Ljbffr