Mandarin Customer Service Specialist (Fintech) ????

- Fluency inTraditional Mandarin(speaking, reading, and typing) is required.
-Average Englishcommunication skills would be an advantage.
-Diploma holdersare welcome to apply!
- Must be willing to work in a24/7 rotational shift, including public holidays.
- Possibility of a work-from-home arrangement after three months based on performance.
- Able to work inKL Sentral(fully on-site office, easily accessible by LRT).
- Interest in customer service and theFintech industry.
- Ability to proactively and independently work towards meeting targets and goals.
Job Description:- Review and verify client's data and input into KYC system.
- Liaise with various business units and departments to resolve issues.
- Ensure strict adherence and compliance with internal controls, company policies, corporate governance, and statutory/regulatory requirements.
- Respond and manage client inquiries through email communication and live chat.
- Attend to 1st level related customer fronting and back-office processing works:Account inquiries
Complaints
Modification and changing the account profile details request
Account verification guidance/steps
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a customer service specialist?
How would you rate your Mandarin language skills?
Which of the following languages are you fluent in?
Do you have customer service experience?
How would you rate your English language skills?#J-18808-Ljbffr