Mandarin Customer Success Specialist (Social Media)

Customer-Focused:Drive results and manage expectations with effective listening and communication.
Problem-Solving:Handle queries and objections calmly and professionally.
Adaptable:Thrive in fast-paced environments, eager to learn and improve.
Language Skills:Fluent inMandarin and English.
Analytical Thinking:Strong critical thinking and analytical skills.
Willing to work in:Rotational Shift.
Brand Representation:Uphold the client's values with a positive and professional attitude.
Customer Support:Assist with online orders through phone and email, ensuring timely responses.
Payment Processing:Handle payments securely, safeguarding customer and financial data.
Issue Resolution:Proactively address concerns and escalate when necessary.
Teamwork:Collaborate with the team to enhance service quality and improve the customer experience.
Leave:Annual and sick leave available.
Professional Development:Training opportunities provided.
Career Growth:Clear paths for advancement.
Employee Engagement:Join in various staff activities.
Additional Benefits:
Training Provided
Allowance Provided
5 Working Days
Fluent in Mandarin, customer service experience, social media management, and problem-solving skills are preferred.#J-18808-Ljbffr