Mandarin Customer Success Specialist (Video Hosting Platform)

Education: Graduate SPM, high school diploma or equivalent (a bachelor's degree in a related field like communications, IT, or media studies is preferred).Communication Skills:Strong written and verbal communication skills to interact with users professionally and clearly (Can speak in English & Mandarin).Willingness to work in Rotational Shift.Customer Support:Provide prompt and professional assistance to users via multiple channels, including email, chat, and phone.Account Management:Help users manage subscriptions, billing questions, account upgrades, and cancellations.
Ensure data privacy and security measures are upheld while handling user accounts.Documentation and Reporting:Maintain detailed records of user interactions, problems, and solutions in the company's CRM.Provide training.5 working days (Rotational Shift).Welcome fresh graduates.EPF & SOSCO.Medical leave & annual leave.Additional Benefits:Training ProvidedAllowance Provided5 Working DaysEssential Skills:Excellent Communication Skills, Customer Relationship Management, Problem-Solving Skills, Analytical SkillsNever provide your bank or credit card details when applying for jobs.
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If you see something suspicious,Report This Jobad.Position:Mandarin Customer Service For Banking Industry (No Experience Required) - Up to 4k SalaryJob Title:Senior Customer Success Specialist (Banking Industry - Mandarin Speaker)#J-18808-Ljbffr