Mandarin Customer Success Specialist Video Hosting Platform (Sign On Bonus!)

Mandarin Customer Success Specialist Video Hosting Platform (Sign On Bonus!
)Sign on bonus RM3000 after training!
Customer Focus : Solve problems, meet expectations, and handle queries calmly and professionally.
Strong Communication : Listen actively, stay composed, and connect well with people.
Adaptability : Learn quickly, accept feedback, and stay positive in a fast-paced environment.
Critical Thinking : Analyze issues, think proactively, and make smart decisions under pressure.
Assist customerswith online orders andprovide prompt supportvia calls and emails.
Process paymentsand handleconfidential informationsecurely and accurately.
Escalate priority issuesthrough proper channels andcollaborateto improve processes.
Share suggestionsto enhanceservice qualityandstay updatedthrough training.
Meet performance targetsandcomplywith company and client policies.
Insurance : Medical and insurance coverage included.
Benefits : EPF, SOCSO, EIS, and optical allowance offered.
Leave : Annual and medical leave available.
Additional Benefits
5 Working Days
Staff Activities
Training Provided
Allowance Provided
Excellent Communication Skills, Problem-Solving Skills, Customer Relationship Management#J-18808-Ljbffr