Mandarin Speakers For Bpo Industry

**Role**:Customer Service Executive**Timings**:Rotational Shifts (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:VoiceKey Skills: MandarinThe CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:- 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world.2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result.The CSS is expected to project a professional company image through various communication channels.**Qualifications**:**Education background**:- Bachelor's Degree or at least Diploma or equivalent in any discipline.- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)**Work experience**:- Minimum of 6 months work experience in customer support in any industry.- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field- Call centre experience is not a 'must' but would be a distinct advantage.**Required Interpersonal Skills**:- Customer Service orientation.- Customer Results/Solutions focussed.- Customer Expectations Management.- Active Listening Skills.- Ability to handle queries and objections in a professional manner.- Passionate about communication and interacting with people is key to success in this role.- Able to receive continuous feedback and work in a fast-paced working environment.- Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.- Good reasoning and analytical skills.- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.- **Must be able to speak, read and write in Mandarin****Technical Skills**:- Minimum typing speed of 40wpm with a 90% accuracy score.- Computer literate and fully conversant in Microsoft Windows and Microsoft Office