Mandarin Speaking Technology Support

About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world's largest network of Advanced Technology and Intelligent Operations centres.Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com.#LI-GMResponsibilities:Receive inquiries from overseas clients through 7 24 phone calls, work orders, and other forms.Provide solutions to problems to clients based on corresponding processes and product business situations, and keep service records.Key points of workProvide customers with complete and accurate solutions and product information, solve customer problems, and provide high quality servicesPromote continuous optimization of product features and improve user experience through user feedback on product issues and optimization suggestionsCustomer oriented, actively following up and serving customers, actively coordinating internal resources to solve customer problems, and improving customer satisfaction and loyaltyProactively summarize the problems encountered, form knowledge accumulation, organize them into a knowledge base, and improve service capabilities.Qualifications:Graduate of any Technology related courseFluent in MandarinEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.