Mandarin Trainer For Customer Service

Job Title:Trainer
Language:Mandarin
Reporting to:Training Manager
Location:Penang
Responsibilities:
Design effective training programs.
Prepare training materials.
Conduct training and refreshers.
Support and mentor new employees.
Conduct evaluations to identify areas of improvement.
Monitor, analyse & train trainees' performance and call out any unusual trends.
Identify training needs by working with operations team and QA.
Requirements:
Degree in discipline or equivalent diploma.
3 years customer service experience with minimum 1 year training experience.
Fast learner and independent.
Minimum bi-lingual proficiency.
Language proficiency in English and Mandarin is mandatory.
Customer Service knowledge and/or experience is strongly preferred.
Proven experience as corporate trainer in the customer service industry is a plus.
Understanding of effective teaching methodologies and tools.
Willingness to keep abreast of new techniques in corporate training.
Proficient in MS Office (Advanced skills in Excel and PowerPoint); e-learning software will be an asset.
Affluent communication, presentation, and public speaking skills.
Organizational and time management abilities.
Critical thinking, analytical and decision-making abilities.#J-18808-Ljbffr