Mandarin Trainer For Customer Service

Job Title -Trainer Language - Mandarin Reporting to Training Manager Location - Penang Responsibilities ·         Design effective training programs.
·         Prepare training materials.
·         Conduct training and refreshers.
·         Support and mentor new employees.
·         Conduct evaluations to identify areas of improvement.
·         Monitor, analyse & train trainees' performance and call out any unusual trends.
·         Identify training needs by working with operations team and QA.
Requirements Requirements ·         Degree in discipline or equivalent diploma
·         3 years customer service experience with minimum 1 year training experience
·         Fast learner and independent
·         Minimum bi-lingual proficiency.
·         Language proficiency in English and Mandarin is mandatory.
·         Customer Service knowledge and/or experience is strongly preferred.
·         Proven experience as corporate trainer in the customer service industry is a plus.
·         Understanding of effective teaching methodologies and tools.
·         Willingness to keep abreast of new techniques in corporate training.
·         Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
·         Affluent communication, presentation, and public speaking skills.
·         Organizational and time management abilities.
·         Critical thinking, analytical and decision-making abilities