Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.
Across its platforms, We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
IntroductionWe are looking for Customer Advisors, who will besupporting s customers forproducts from hotel reservations to flight tickets to everything about travel.As the voice of , you will use yourinterpersonal skills and passion to let travellers trust us to take care oftheir trip.This position comes with competitive pay, comprehensivebenefits, and various opportunities to support your development.
Do you havewhat it takes to become a part our dynamic and fast-growing team?In this Role, youll get to·Resolve customer inquiriesand various internal tasks based on customer requests, and according to eachtasks resolution times.·Conduct outbound contactwith customers via calls, emails, and chat interactions, providing qualityservice that exceeds customer expectations, coupled with accurate and timelyfollow-ups.·Listen attentively tocustomer needs and concerns, demonstrating empathy and ownership while buildinggood rapport with customers.·Maintain effectivecommunication and relationships between internal departments duringinvestigations, clarifications, and follow-ups.·Accurately documentinteractions, maintain data accuracy in the relevant contact management systemand understand various processes and procedures that interface with the servicecentre.·Provide feedback andimprovement ideas promptly to the Technical Team.·Perform any other ad-hoctasks, projects, or duties as assigned by the direct supervisor or by thedepartment or organization.What you'll Need to SucceedMultilingual preferred withmandatory fluency in EnglishHave a passion for helping andsupporting others.
You gain a sense of fulfilment from savingsomeones dayAble to work in shifts (morning,day, afternoon, and night), as well as during weekends andpublic holidays;Good computer skills and knowledgeof Microsoft Office (Word, Excel, PowerPoint etc.
);Positive and forward-thinkingattitude, with a diligent and result-orientated approach to work.Stress tolerance and able to workunder pressured environment.Analytical and Critical Thinkingwith a drive towards customer successAbility to manage multipletasks simultaneously and maximize productivity with good time managementskills.Why We offer a stage to unleash your full potential and drive global impact.
As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.
Everyone is on a trip, whether it's a career trip or a life trip.
At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functionsInternal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impactWe provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.We encourage flexible work arrangementHave fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can Flourish!Find out more job opportunities at Have a good trip, and see you soon!