Company Description
The AccorHotels Group values employees' work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group's spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels's symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.
Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.Job Description
Primary Responsibilities
Marketing Management
Develops a public relations program for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets.
Develops media contacts, plans press conferences and other press activities. Acts as hotel's liaison with media to promote good publicity and counteract bad publicity.
Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases.
Establishes sales leads from the study of magazines, newspapers and from personal contacts; coordinates sales leads with Banqueting and Sales Departments.
Disseminates corporate press releases to appropriate local trade and consumer media.
Establishes a program for sending promotional news to trade publications on a regular basis covering special events, promotions, etc.
Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel.
Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests.
Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned.
Coordinates all activities with the Sales Manager.
Maintains good public relations by extending personalized service to VIPs, e.g., following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letters to VIP guests.
Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc.
Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate.
Maintains mailing list/contact file.
Maintains hotel photo file.
Liaises with Human Resource Manager on matters affecting corporate image.
Develops hotel gifts and giveaways.
Builds profile within local marketplace through attendance at various events.
Coordinates hotel photography when required.
Monitors awareness of competitor activities and uses information when developing strategies.
Plans and coordinates sponsorship activities.
Supervises the maintenance of a mailing list consisting of a record of former and existing clients of the hotel.
Organizes regular visits by professional persons from the media and members of the trade to the hotel.
Presents a summary of visits to the General Manager and Director of Sales & Marketing on a regular basis.
Attends all official functions as a representative of the hotel.
Greets all VIP guests of the hotel.
Ensures that stationary and printed items are standardized and conform to the MERCURE standards.
Closely coordinates social events in the hotel.
Observes matters pertaining to PR activities of the hotel and other hotels (competitors) on a regular basis.
Team Management
Interviews, selects and recruits direct reports.
Identifies and develops team members with potential.
Conducts performance reviews with the team.
Constantly monitors team members' appearance, attitude and degree of professionalism.
Develops, conducts and maintains all staff training programs for team members, focusing on their development needs and providing them with new skills to meet the changing needs of the business.
Other Responsibilities
Attends all briefings, meetings and trainings as assigned by management.
Maintains a high standard of personal appearance and hygiene at all times.
Is aware of the hotel fire & life safety/emergency procedures.
Performs other reasonable duties assigned by management.
Main Complexity/Critical issues in the Job
Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests.Qualifications
Profile
Knowledge and Experience
Diploma in Marketing / Communications/Fresh Graduate.
Excellent reading, writing and verbal proficiency in English language.
Proficient in MS Excel, Word, & PowerPoint.
Competencies
Strong leadership, interpersonal and training skills.
Good communication and customer contact skills.
Service-oriented with an eye for details.
Ability to work well in stressful & high-pressure situations.
A team player & builder.
A motivator & self-starter.
Well-presented and professionally groomed at all times.#J-18808-Ljbffr