Marketing Partnership & Affiliate Senior Specialist

Job DescriptionTEAM LEADER, PHCCAbout UsTrip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.Job Responsibilities:Responsible for daily work of the team and ensure the normal operationSupervise the operational data of the call center and conduct proper onsite managementProperly distribute the daily tasks within the team and host daily meetingsSupervise the staff KPI and take precautions to enhance the ability of the staffTrain and convey new procedures and monitor the implementation and performanceDeal with the complaints and communicate with staff regularlyConduct communication concerning the monthly performance appraisal with staffArrange rational shift by estimating the volume of businessPropose projects that optimize the working procedures and complete themCooperate closely with other team leadersJob Requirements:Bachelors degree in Management, Comms, and/or any relevant fieldAt least 3 years supervisory experience in customer service team; travel/tourism industry, preferredExcellent written and verbal English communication skills;ability to speak Mandarin is a plusAbility to lead and motivate teams; has strong teamwork spiritGood sense of responsibility andself-management skillsProject management and data analysis skillsStrong work ethic; solutions-oriented and results-drivenProactive, flexible and capable of working independently as well as working with a team