Maxis Enterprise Outbound Customer Service

We are seeking highly motivated and customer-centric individuals to join our Enterprise Outbound Customer Service team. As an Enterprise Outbound Customer Service Representative (Mandarin Speaking), you will play a crucial role in proactively reaching out to Maxis Enterprise customers who prefer to communicate in Mandarin to understand their needs, resolve any issues, and enhance their overall service experience.**Key Responsibilities**:- Proactively call Mandarin-speaking Maxis Enterprise customers to inquire about their account status, service usage, and satisfaction levels- Provide clear and accurate information about Maxis Enterprise products, services, and promotions in Mandarin- Identify customer needs and recommend appropriate solutions or products- Resolve customer queries and complaints efficiently and effectively in Mandarin- Build strong relationships with customers by demonstrating empathy, active listening, and problem-solving skills- Collect and escalate customer feedback to the relevant teams for continuous improvement- Adhere to strict quality and performance standards, including call handling time and customer satisfaction ratings**Qualifications and Skills**:- SPM certification or equivalent- Excellent verbal and written communication skills in Mandarin and English- Proficiency in Microsoft Office Suite- Strong customer service orientation with a proven track record of resolving customer issues effectively- Ability to handle multiple tasks simultaneously and work under pressure- Detail-oriented and analytical with strong problem-solving skills- Pleasant and approachable personality with a positive attitude- Willingness to work flexible hours, including weekends and public holidays**?????:**?????????????????????????????????????????????????(??),????????????????Maxis???????????????,????????????????????????????**????:**- ???????????,????????????????????- ???????Maxis?????????????????- ???????????????????- ??????????????(??)- ???????????????????????????????- ?????????????????????- ????????????,????????????????**?????:**- ?????????????- ?????????????????- ????Microsoft Office??- ??????,?????????????- ?????????????????- ????,?????,???????- ?????????,????- ??????,?????????**Salary**: RM1,800.00 - RM3,000.00 per month**Benefits**:- Cell phone reimbursement- Health insurance- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Day shiftSupplemental pay types:- Commission pay**Language**:- Mandarin (required)- English (required)