Job Description Client Management Establish a good relationship with clients, obtaining feedback from clients from time to time, resulting in overall clients' satisfaction; little or no clients' complaints on major issues.
Responsive to clients' requests in an accurate/ appropriate manner.
Update the clients on new packages, competitive alerts, new media opportunities and follow-through on campaigns.
Communicate to the team on clients' special requests (e.g.
special, ad hoc report).
Business Partner Management Develop good relationships with business partners (e.g.
creative, media owners), hence the ability to obtain updated information (e.g.
formats, guidelines, packages, deadlines) that contributes to the work objectives, value-add to clients or a smooth campaign placement.
Ensure clear documentation on all communications with business partners.
Ensure terms and conditions in media owner contracts are approved by supervisor.
Research & Media Applications Proficiency Perform basic and advanced functions of planning/booking systems, both syndicated and proprietary, thus completing each transaction/ placement successfully.
Generate reports (e.g.
by medium, pre-and-post-buy, syndicated and proprietary reports.)
Apply agency's planning approach.
Financial Accurate and timely input into billing system.
Update and follow-through all changes to media placement.
Adhere to media planning process.
Reconcile media payment variances.
Industry Knowledge (Consumer, Business or Brand Insights) Basic understanding of media scene & developments – online & offline media Basic awareness of brand and product categories, and the competitive framework, thus able to carry out online & offline media planning.
Conduct basic analysis of targets involvement with the various media.
Apply the insights of the analysis to create an effective plan/buy.
Investment Management Optimize/adhere to budget constraints in clients'/schedule brief.
Perform expenditure update.
Manage and allocate cost for brands across medium used.
Corporate Responsibility Demonstrate appropriate behaviours to uphold the company's image, reputation and credentials.
Qualifications 3-4 years of experience in a media agency Strong communication and presentation skills Strong understanding of media terminology & concepts Conversant with digital media and able to think across the whole media mix, hands-on experience with various technology platform Sense of commercial acumen Attention to detail and numeracy Possess rigor with ability to thrive in a fast-paced and dynamic environment Additional Information Our employee benefits package comprises the following: Generous leave entitlements, including birthday leave, rest day and family care leave.
Office closure for World Mental Health Day 10th October.
Additional Company closure for all 4 major festive Celebrations Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
Life and personal accident insurance and group hospitalization and surgery.
A hybrid working schedule and with Friday disconnects.
Rest Relax & Recharge - office closure last week of December every year.
Phone Allowance
