At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join AlconPOSITION OVERVIEW:Responsible for day-to-day case management of unsolicited medical inquiries from eye care professionals and consumers, including intake, follow-up, documentation, development and provision of responses involving Alcon device products. Triage requests appropriately and document interactions directly into the approved department medical information repository / databaseAs a Medical Product Information Specialist, you will be responsible for day-to-day case management of unsolicited medical inquiries from eye care professionals and consumers, including intake, follow-up, documentation, development and provision of responses involving Alcon device products. You will support different countries across APAC, while based in Malaysia. In this role, a typical day will include:KEY RESPONSIBILITIES:- Responds to unsolicited medical and technical product inquiries from external and internal customers and assigns highest priority to customer satisfaction- Maintains an understanding of information/data required to be collected for technical and medical inquiries to ensure compliance with regulations and procedures- Manages medical and technical inquiry records for assigned area(s) using designated medical information system. Reviews data entry and follow-up activities for completeness and timeliness- Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per procedural requirements- Identifies potential product quality complaints and/or adverse events received via any source, and triages to medical/patient safety within required timeframe- Conducts scientific literature searches of peer-reviewed journals and medical literature, develops standard response documents, and revises and updates existing documents in database- Maintains a working knowledge of company policies and procedures, departmental processes, and associated work instructions, Alcon products for assigned therapeutic area(s) and corresponding labeling (Product Inserts, DFUs, User manuals, etc.) and peer-reviewed literature, ocular anatomy, common diseases, ophthalmic procedures, eye terminology and abbreviations, inquiry databases(s) and reporting tools- Works independently while ensuring strategic alignment of information with key internal stakeholders and experts, as necessary. Collaborates with Commercial and Medical teams to provide medical information input on new product launches and product changes. Informs management of potential inquiry issues, emerging trends and/or concernsWHAT YOU'LL BRING TO ALCON:- Medical/clinical experience (MD, OD, PharmD, RN, Ophthalmic surgical nurse, licensed optician, pharmaceutical experience preferred- Bachelor's degree in science, Pharmaceutical or equivalent years of education/experience required- Multilingual person; fluent English and at least two additional fluent languages (Mandarin, Cantonese, Korean, English)- Minimum: 2-3 years' experience in Medical Device & Pharmaceutical industry with customer interaction- Excellent verbal and written communication skills, including technical and/or response writing. Experience in medical information, PC skills and associated MS Windows/Office programsHOW YOU CAN THRIVE AT ALCON:- Opportunity to work with a leading global medical device company- Collaborate with a diverse and talented team in a supportive work environment- Competitive compensation package and comprehensive benefits- Continuous learning and development opportunitiesAlcon Careers
