Job Type:Full time
Responsibilities:
Manage operations and counter services effectively and efficiently in compliance with the Club's Rules, system, control policies, allocated resources, and procedures, ensuring professional and courteous service standards.
Act as the resident daily Duty Manager, conducting membership checks, enforcing the Club's Rules and Dress Code, performing facilities operations checks, and handling member relations.
Advise Members on non-compliance issues and report them to Management in daily/weekly reports.
Check daily guest registration records at the Front Office counter and other registers to identify unauthorized usage of facilities.
Respond to Complaints & Suggestions (C&S) from Members within 24 hours and follow up until resolution, providing summary status reports.
Prepare weekly reports of front office operations and daily duty officer's enforcement checks.
Review current processes of the Front Office Counter and recommend improvements to enhance member experience.
Manage staffing schedules, shift changes, train and guide front desk staff for quality customer service, and conduct staff performance assessments.
Ensure accurate record-keeping of tasks, documents, and stock control items handled by the Front Office, collaborating with the Administration Department for periodic stock-takes.
Assist the HOD with Front Office functions as required.
Qualifications, Skills, and Knowledge:
Diploma/Degree in Mass Communication, Public Relations, Administration, or equivalent.
Minimum 3 years of experience in Public Relations, Corporate Communications, Front Desk Manager, or related roles in the service/hospitality industry.
Thorough knowledge of customer service and office management.
Solid knowledge of MS Office, particularly Excel, Word, and PowerPoint.
Proficiency in English and Bahasa Malaysia (oral and written); additional languages are a plus.
Excellent communication and people skills.
Proficient in report writing.
Analytical and problem-solving skills.
Multitasking and organizational skills.
Attentiveness and patience.
Willingness to work flexible hours, including weekends and public holidays.
Application Questions:
What's your expected monthly basic salary?
Which types of qualifications do you have?
How many years of experience do you have as a Member Relations Manager?
Which languages are you fluent in?
Do you have customer service experience?
How many years of hotel management experience do you have?
How would you rate your English language skills?
Company Information:
Hotel & Accommodation Services, 51-100 employees.
Established in 1893, The Royal Selangor Golf Club is the premier golf club in Malaysia and one of the best in the region, offering a range of outstanding facilities and services. We are looking for suitable, highly motivated, and capable candidates to join our company.#J-18808-Ljbffr