Our organization is currently seeking a driven, detail-oriented Merchant Service Representative to join our dynamic team.
As a part of our team, you will be at the forefront of our operation, ensuring that our merchants receive exceptional service that is tailored to their specific needs.
Your primary duty will be to gain a deep understanding of our merchant services and their requirements, leveraging your expertise to build and maintain strong relationships with our merchants.
You will handle incoming queries, troubleshoot onboarding and processing issues, and provide bespoke consultations to our merchants, helping them find the most efficient and cost-effective solutions to meet their needs.
In addition to providing solutions, you will have the opportunity to promote our broad range of products and services, making a tangible impact on our company's success.
More complex problems will require you to collaborate with our Sales and Operation Leads, presenting an excellent opportunity to learn and grow professionally.
Key Responsibilities:Engage with merchants through various means of communication to resolve queries and issues
Advocate for the company's range of products and services
Monitor merchant activity through our tracking and reporting systems
Evaluate merchant processing needs, suggesting suitable solutions to the Sales Lead
Document interactions and inquiries using our ticketing system and other tools
Perform other duties as required, demonstrating flexibility and commitment
Skills and Qualification:Fluent in English and Bahasa Melayu.
Proficiency in Chinese or other third language is a plus point
Excellent communication and problem-solving skills
Ability to work independently and in a team setting
Fresh graduates are encouraged to apply
What We Offer:Successful candidates will receive a competitive salary ranging from RM2.5k - RM5k per month.
Additional benefits include medical card, hospitalisation and life insurance.
If you are passionate about customer service and are eager to build a career in the exciting field of fintech and payments, we would love to hear from you.#J-18808-Ljbffr