Company Background
SHOPLINE is Asia's largest smart commerce platform. With our customers in mind, we strive to deliver scalable Commerce solutions to merchants of all sizes. We're a full-featured platform with services including Online Store Opening, O2O Solutions, Retail POS Systems, Advertising placements, Business Strategy Consultations, Marketing, and more to empower merchants to succeed in Omnichannel Retailing and Cross-Border Commerce.
Job Summary:
We are looking for a dedicated and proactive Merchant Success Associate to join our team. This role will primarily focus on supporting our merchants and internal stakeholders by addressing inquiries, resolving issues and facilitating communication across departments. The ideal candidate will be an excellent communicator with strong organizational skills and a merchant centric mindset.
What Are the Job Responsibilities:
-Operations Coordination: Collaborate with internal stakeholders and departments to ensure seamless operations and resolve any issues that may arise.
-Issue Resolution: Follow up on any issues faced by merchants or internal team members, ensuring they are addressed promptly and effectively.
-Administrative Tasks: Handle various merchant-related administrative tasks, including documentation, data entry, and maintaining accurate records.
-Communication: Serve as a trusted advisor to internal team members or merchants, offering guidance, best practices, and strategic recommendations to help them maximize their success on our platform.
-Feedback Collection: Identify opportunities to enhance the overall merchant experience, proposing and implementing initiatives to improve satisfaction, retention, and loyalty.
-Maintain a thorough understanding of our product offerings, policies and procedures, effectively communicating this information to merchants and assisting with onboarding and training if needed.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-shopline-malaysia-job-merchant-success-associate)
; Requirements:- What Are the Requirements:
-High school diploma or equivalent; associate's or bachelor's degree preferred.
-Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely.
-Strong analytical skills with the ability to interpret data, draw insights, and make data-driven recommendations.
-Demonstrated ability to collaborate effectively with cross-functional teams and influence without authority.
-Previous experience in customer service or a related field is a plus.
-Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
-Ability to work collaboratively in a team environment and manage multiple tasks effectively.
-Bilingual in English and Mandarin is a must.