Microsoft Dynamics 365 CRM Business AnalystA great opportunity forDynamics 365 CRM Business Analystto be a part of our dynamic team at Dynamics Solution and Technology.
As a Microsoft Dynamics 365 CRM Business Analyst, you will work with clients to understand their business requirements and provide guidance on how best to utilize the Dynamics 365 CRM platform to achieve their goals. You will be responsible for analyzing business processes, gathering and documenting requirements, and providing recommendations for process improvements. You will work closely with the Dynamics 365 CRM Functional and Technical Consultants to design and configure solutions that meet the client's needs.
Must Haves:
Functional knowledge on all CRM modules and extensions
Experience working as functional consultant in minimum 4-5 CRM implementations
Strong ability to drive discussions with Business Analysts, Product Owners, and customers
Analyze and document current business processes, workflows, and systems
Collaborate with stakeholders to define business requirements and functional specifications
Create and maintain project documentation, including process flows, user stories, and use cases
Work with the Dynamics 365 CRM Functional and Technical Consultants to design and configure solutions that meet the client's business needs
Provide guidance and support to clients during the implementation process, including training and troubleshooting
Provide support to clients during testing and go-live phases
Keep up-to-date with the latest industry developments and product updates related to Dynamics 365 CRM
Ability to configure OOB features in CRM
Ability to translate business problems to functional requirements
Map requirements to functional modules
Ability to conduct fit-gap analysis
Demonstration skills to explain the functional approach to the technical team
Knowledge on Power platform – PowerApps, Power Automate, PVA
Documentation skills to write FDD, wireframes, Visio, and process documents
Knowledge on CRM Integrations, best practices, and DevOps
Requirements:
Bachelor's degree in Business Administration, Marketing, or related field
Minimum of 2 years of experience in implementing Dynamics 365 CRM solutions
Strong understanding of Customer Relationship Management processes and principles
Ability to conduct business process analysis and translate requirements into functional specifications
Experience in configuring Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service
Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders
Ability to work independently and in a team environment
Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus
Mention theDynamics 365 CRM Business Analystposition title in the email subject.
People from diverse backgrounds are encouraged to apply.
Apply to this jobIncomplete profiles, without the complete job application form submitted, will not be considered.
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Get In TouchDynamics Solution is a leading Microsoft partner company delivering customer success centric Microsoft Dynamics 365 solutions in Europe (UK), Gulf (UAE, Saudi Arabia & Bahrain) and Asia (Malaysia, India, Pakistan).#J-18808-Ljbffr