Moderation Risk Inspection Analyst Lead, Tiktok E-Commerce, Kuala Lumpur

About the team Global E-commerce Search: Our team is responsible for the US eCommerce search product, including making search strategies and search front-end interaction design. We focus on increasing income and creating a good e-commerce ecosystem. Responsibilities- Lead and mentor a multi-language risk inspection team, and monitor and iterate the KPI performance of the internal team, and provide training, guidance, and support to team members to enhance their skills and expertise in risk inspection projects.- Lead the market POC of risk inspection team to manage BPO to conduct reactive and proactive risk inspection requests to identify existing risk trends on the platform, and conduct deep dive analysis to find the root cause to drive policy/ risk governance strategy optimization with internal and external stakeholders. - Manage and collaborate with BPO partners to ensure alignment with project requirements, quality standards, and efficiency targets.- Lead the team to assure regular training, calibration, KPI performance Monitoring (Quality, Productivity,Efficiency) conducted for BPO teams to enhance their understanding of annotation tasks and maintain a high level of quality.- Collaborate closely with the global resource management team to manage the BPO's performance by complying with compliance protocols, and company policies." "Minimum Qualifications- Bachelor's Degree or equivalent education/experience, an advanced degree is preferred.- Proficiency in English, both written and spoken, is required for this role.- Great people management skills and currently managing multicultural teams with diverse skills.- Experienced in collaborating with BPO partners and managing outsourcing relationships, and being familiar with quality and efficiency control processes and tools.- Analytical mindset with the ability to drive process/procedures improvements with cross-functional teams. Preferred Qualifications- 3 years experience in E-Commerce or Trust & Safety, preferably especially in a high growth environment.- Recent 2 years experience as Team Lead/Quality Manager/ Technical Lead.- Proven experience in risk investigation teams, preferably in a global context.- Strong organizational skills and detailed orientation. - Adaptable, fast learner and highly motivated with experience in operations and project management.- Highly organized and detail-oriented with a proactive work-style.---