[Mon-Fri] Customer Service For Fresh Graduates (Pre-Sales) - Mandarin/Cantonese

We're looking for a committed and customer-focused individual to join our team as a Customer Service Specialist for the Taiwan & Hong Kong market, with Monday-Friday,fixed working hours
Key Responsibilities: Handle customer inquiries via calls and emails.Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.Build sustainable relationships and engage customers by taking the extra mile.Maintain a positive and professional demeanor while interacting with customers.Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.Stay updated on product knowledge and company policies to provide accurate information to customers.Requirements: Bachelor's degree / Diploma in any field.Minimum 1 year of customer service or related experience. Fluent in English, Cantonese, and Mandarin as this role requires dealing with Taiwan & Hong Kong customers.Strong problem-solving abilities and attention to detail.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Top Reason to work with TDCX: Attractive remuneration, great perks, incentives.World-class workspaces, great central location with lots of different public transportation option.Strong learning and development plans for your career growth.Global company, winner of hundreds of industry awards.