Mortgage Officer - Customer Support Operations

Job Highlights: Career Advancement + Training Provided Work-Life Balance working environment. Competitive Salary + Productivity Bonus Company Overview: We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.   About the Role: This role provides on the job training for Australian lending policies. It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.   Job Description: Deal directly with customers via telephone or electronically. Inbound and outbound collection/arrears call and emails. Negotiating and monitoring payment plans Analysing client's accounts to negotiate payment of outstanding debts. Customer information within Lender portal or computer systems Provide regular reports on progress of work for management. Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender. Effective management of a dynamic and complex caseload in accordance with internal teams.   Job requirements: Experience in residential mortgage Lending. Experience in customer service support functions. Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market. Positive attitude, with the ability to respond well within fast paced environment. Exceptional customer service and dispute resolution skills in inbound and outbound call management Excellent influencing and relationship management skills.  Able to work autonomously and in a group setting. Self-motivated, goal-driven   Qualification Diploma, Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, Professional Degree   Years of Experience 3 years   Specific Location Mid-Valley, Bangsar