About the team
Doctor Anywhere's Operations team is a crucial part of the company.
We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible.
We make sure that our customers remain our top priority.
About the role
As anAdmin Assistant , you will play a vital role in ensuring the financial stability and efficiency of our clinic business.
You will work closely with the claims team and contribute to reporting activities.
The ideal candidate will have a mindset of continuous improvement and will demonstrate curiosity, collaboration, and the ability to deal with ambiguity, especially in a start-up environment.
This role is based inMalaysiaand reports directly to theManager, Claims .
Key Responsibilities:
Perform various Claims administrative and clerical tasks.
Perform general clerical duties including claims registration, filing, and scanning supporting documents, including batching of claims and downloading claims data.
Perform accurate data entry and checking of member and claims details.
Promptly acknowledge claims being triggered to the customers.
Timely and accurately register all relevant benefits under the policies entitled for claim.
Authenticate claims documents with clinics/hospitals.
Attend to email inquiries.
Support the team in administrative and operational duties and ad-hoc tasks as assigned.
About you
Minimum Diploma in relevant discipline.
Minimum 2 years experience, preferably in the insurance industry.
Fresh graduates are welcome to apply.
Proficient in MS Office and G Suite, particularly Excel and Google Sheets.
Familiar with operating the Gmail setup.
Meticulous, reliable, and customer-friendly.
Genuine curiosity and strong desire to continuously learn and grow.
Experience working within a tech startup and hyper-growth environment would be a bonus.
A start-up attitude: take full ownership of your work, willing to step out of your comfort zone and take on new challenges.
Comfortable with ambiguity and flexible to learn new things.
About Doctor Anywhere
Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia.
Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and an online health & wellness marketplace for supplements, healthy snacks, home-based health screening, and vaccinations.
DA's goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organizations, and 25 regional insurers we work with.
Grounded in our motto "Keep Going, Keep Growing", our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member.
Join us in our mission to transform Southeast Asia's healthcare future!#J-18808-Ljbffr