Greetings from ADP!A little about us:ADP is a global leader in HR technology, offering the latest AI and machine learning-enhanced Payroll, Tax, HR, Benefits, Time & Attendance, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.ADP is hiring Content Specialist for Malaysia.Are you all about the follow up and follow through that helps you and your clients achieve serious results? Do you derive joy out of helping others uncover creative solutions to complex problems? Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?If this sounds like you, then #HelloWork! This is just the opportunity you've been waiting for.Your role:
You will work as an integral part of our Global View Business Excellence team to author and edit content adhering to ADP's authoring standards while also being an advocate for the client and associate experience. In this role you will meet the information needs of our clients and associates by producing accurate, concise, and usable content, including business processes, how to articles, troubleshooting guides, overviews, online help, and others.What you'll do:Create/edit/manage content for GlobalView.
Use knowledge management key metrics to drive improvements in content presentation to associates.
Assess and align business content to enterprise content model.
Conduct detailed analysis of user content needs, develop requirements, and estimates for deliverables, partnering with product owners and other stakeholders in the process.
Apply enterprise content strategy and principles to develop concise, consistent, high value content deliverables.
Partner with Subject Matter Experts to obtain information and content validation.
Develop content deliverables in the enterprise content management application.
Report progress of content deliverables to stakeholders and adhere to timelines.
Demonstrates domain, tool, and authoring expertise and can provide informal mentoring to colleagues.
Collaborate with content owners to validate knowledge and foster content reuse.
Act as an expert regarding authoring technology and content development.
Perform other content related duties as assigned.
Qualifications you'll need:Understanding of knowledge/content management best practices and content lifecycle management
Understanding of knowledge management systems, search engine optimization (SEO) and taxonomy
Strong knowledge in structured based authoring and information typing
Experience in knowledge management/content development/technical writing
Familiarity with one or more of the industry standard style guides (The Chicago Manual of Style, Associated Press Stylebook, The Elements of Style)
Ability to manage content deliverable schedules
Knowledge of DITA, XML, component content management systems a plus
Strong communication & collaboration skills
Strong writing skills (must provide examples)
Self-starter and ability to multi-task
If you've made it down this far, we have to ask: What are you waiting for?Apply now!
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