Business Overview
Citi's Asia Business serves two of the fastest growing cities, Singapore and Hong Kong through our Consumer, IPB and Private Bank Business. Asia Wealth business offers a diversified range of products ranging from insurance products to complex wealth management products, including FX Products to in excess of 115M customers, with US$260B in client volumes, US$2.4B of total revenue, Asset Under Management of US$42B along with a deposit book of US$90 Billion. These customers are serviced by 1000 odd Relationship and Private Bankers. With more than a century of enviable brand, Best-in-Class digital client acquisition, diverse Wealth Management product capability and market leadership, we are competitively well-positioned to grow a high-quality customer base that benefits most from our product and network capabilities.
Job Objective
This role is part of Wealth Asia Supervision Team and is integral to establishing a robust Social Media Surveillance, Investment, Insurance, and FX sales surveillance governance framework that enables effective risk and control management for Wealth.
Reporting to Sales Surveillance team lead, this role will be responsible for supporting the team lead in managing the Quality Assurance of surveillance in the Kuala Lumpur Hub where the Social Media Surveillance, Investment, Insurance and FX sales surveillance processes are centralized in the Hub to drive greater efficiency, consistency, and enhanced governance of the surveillance process.
In this role, you're expected to:
Perform quality monitoring review on the social media, wealth management and insurance sales, including data analysis, trend analysis, report reviews, and review of documents/voice logs.
Ensure that the Quality Assurance process is executed according to the QA standard policies and relevant procedures.
Operate within agreed business SLAs and confidentiality standards.
Conduct root-cause analysis on the results of quality reviews to recommend remedial training or other appropriate follow-up action to team leads and/or unit manager.
Track the results of quality assurance reviews and remedial actions in the QA tracker/database.
Assist in developing and reporting Quality Assurance review results via metrics, and distribute to senior management, team leads, analysts, and other designated personnel.
Proactively identify and escalate areas of potential risk and/or quality improvement areas, process enhancements, etc.
Support the successful accomplishment of internal Manager's Control Assessment as they apply to the department.
Implement processes and procedures on compliance matters/Risk & Control (e.g., QA Surveillance Report, Continuity of Business, Records Management, Mandatory Absence, MCA, etc.)
Manage the training requirement of social media, Investment, Insurance and FX Surveillance for KL Hub including design and roll out of training materials.
Act as SME to senior stakeholders and/or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
As a successful candidate, you'd ideally have the following skills and exposure:
Minimum 5 years of experience in performing Quality Assurance related surveillance reviews for Wealth Management or in Compliance/Control Monitoring related role within financial institution.
Preferred: Excellent domain knowledge in Wealth Management and Insurance Products and strong knowledge around social media platforms.
Strong understanding of operational risk and control processes and procedures.
Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
Consistently demonstrate clear and concise written and verbal communication skills.
Self-motivated and detail oriented.
Proven organization and time management skills.
Demonstrated problem-solving and decision-making skills.
Multilingual is an advantage (Mandarin, Cantonese, etc.).
Education:
Bachelor's/University degree or equivalent experience, potentially master's degree.
Preferred: Compliance/Controls related working experience within financial institution.
Job Family Group:Operations - Core
Job Family:Operations Support
Time Type:Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.#J-18808-Ljbffr