The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team.
The overall objective is to research and implement sustainable technology solutions, increase efficiency, and reduce costs.Responsibilities:
Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points.
Research current treasury and client operational trends and suggest solutions.
Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions.
Propose and implement solutions that will increase operating efficiency and lead to an improved client experience.
Assist efforts to help drive high rates of client adoption.
Ensure requirements are clearly stated and that business and client needs are met throughout development.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:
0-2 years of experience in a related role.
Proven system development lifecycle skills.
Proficient understanding of emerging technologies.
Effective verbal and written skills.
Effective analytic and presentation skills.Education:
Bachelor's/University degree or equivalent experience.This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
Payments and Reimbursements Analyst 2 Responsibilities:
Support team leader activities for a group of 3-5 FTEs.
Authorize transactions based on the corresponding guidelines.
Process day-to-day transactions according to local operating procedures.
Ensure that the authorized transactions have the sufficient control measures to prevent financial, reputational, and operational risks.
Seek improvement initiatives that enhance existing processes.
Monitor various queues for incoming transactions and ensure they are actioned promptly as per SLA.
Ensure Nostro, Suspense, Inter-Branch, and other related accounts are in order.
Ensure internal recon activities are performed in a timely manner.
Able to understand, comprehend, and deliver customer requirements effectively and timely.
Handle customer/bank queries pertaining to all trade products via SWIFT.
Ensure compliance of transactions with US regulations policies and procedures.
Liaise with internal teams to effectively deliver customer requirements.
Develop cordial relationships with all stakeholders, guaranteeing excellent customer service both internal and external.
Identify process gaps and work on building controls.
Prepare daily/weekly/monthly reports as per requirement.
Support/participate in new or ongoing projects and ensure smooth cutover with minimized risks – internal and external.
Ensure the team implements best practices to meet SLA and accuracy targets.
Track defects and productivity to monitor team performance.
Risk and Control:
Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
Support training for new team members.
Ensure topics and parallel runs are planned and delivered with no issues.
Maintain performance metrics to track defects and productivity.
Assist unit for audit preparation and necessary actions for clean audit results.
Responsible for ensuring smooth, error-free process flow.
Maintain awareness of product changes and system enhancements.
Qualifications:
Fluent in English.
2-4 years of professional experience in financial institutions, in functions related to payments and reimbursements.
Team management experience desirable.
Industry knowledge of the different artifacts considered in incoming and outgoing transactions.
Thorough understanding of rules and regulations that apply to letters of credit (UCP600, ISP98, etc.).
Strong problem-solving and/or analytical skills.
Excellent communication skills.
Education:
Bachelor's degree/University degree or equivalent experience.
Master's degree considered a plus.
Business Overview:
NAM Trade Services is a key unit within Global Trade Operations, with servicing responsibilities for a group of several trade products (documentary LC and Standby LC families), supporting several Citigroup businesses.
Global Trade Operation offers world-class trade services in over 70 markets around the globe.
The Organization provides our corporate and FI clients with transaction preparation, processing, and customer service.
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Job Family Group:
Operations - Transaction Services
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Job Family:
Cash Management
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Time Type:
Full time
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