Who are we?A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. Summary of Responsibilities Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts. Works with multiple technology applications and features to resolve customer contacts. Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA. Requirements Good in both time management & people development skills MS Office operating and typing skills Interpersonal skills Problem Solving skills Telephone etiquettes Able to work on weekends and rotational shift Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break Willing to work in Shift rotates (24 hours) Able to work on weekends and public holidays Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic Staff Benefits Work Permit providedAnnual leave (12 days) / Sick leave (14 days)Shuttle van pick up from nearest LRT stationMedical & Life insurance Additional Benefits 2 weeks free company accommodation providedOne way flight ticket to Malaysia / Pick up service from airportOpening Malaysian bank accountProperty agent introduction Career Progression Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager Working Hours5 days, rotational shift(8 hours + 1.5 hour break)Consultant in ChargeAngel Chok (******** ) | +********
Monolingual : Basic 8000RM + KPI up to : 370 (Variable) + Shift Allowance : up to 800 (Variable)
Bilingual : Basic 9000RM + KPI up to : 370 (Variable) + Shift Allowance : up to 800 (Variable)