Negotiator (N), Cco - Ucr Collection (Personal

Perform verification of Biro Angkasa Payment received from Cooperatives / Company.- Monitor uploading Biro payment files to ensure correct information updated in CIMB staging server on the same day and prepare the GL entries instruction memo on the next working day.- Monitor & prepare instruction memo for Biro Angkasa Payment received from Partners that was rejected by system.- Perform reconciliation of relevant GL's account.- Prepare the Unclaimed Monies Submission within the timeline as per guidelines and ensure appropriate actions has been taken prior to the submission.- Attend to the queries/complaints for matured account/refund and monitor the TAT to ensure that all queries are attended to and resolved within the agreed SLA.- Attend to customer's enquiries/complaints related to Biro Angkasa Payment on a timely manner and escalate unresolved queries to the Team Manager immediately.- Handling account closure by instructing Cooperatives / Company to stop Angkasa's salary deduction.- Forward delinquent listing to Cooperative to obtain default reason for collection purposes and to ensure that all queries reverted within the agreed SLA. Update the default reason in FinnOne NEO accordingly.- To ensure all action taken and conversation with the customers are updated accordingly in Finnone NEO at the follow-up trails and CAF if there is case created.- Create the customer's inquiry/complaints/request in CIMB Portal which received from various channel - Personal Financing Helpdesk/CRU/Inbound/CCPF.- Attend to complaints and walked in customers to discuss on repayment proposal/full settlement.- Raise or prepare instruction for fund transfer request, earmark and/or offset, refund request as and when required.