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Job ResponsibilitiesProvide remote and on-site technical support for network troubleshooting and advising on network solutions based on project requirements.
Provide timely updates on NOC L2 support sites, resources, and activities.
Generate and report on network monitoring KPIs, providing weekly, monthly, and quarterly updates as per project specifications.
Offer post-event support for major operations, as requested by the project or TM team.
Communicate with ZTE R&D teams to address network incidents, ensuring prompt resolution based on incident severity.
Lead and conduct regular network health checks and preventive maintenance, ensuring accurate and up-to-date internal reporting with ZTE.
Organize and lead weekly, monthly, and quarterly meetings with project teams and customers to review network incidents, call logs, and operational matters.
Oversee the deployment of software patches, upgrades, and troubleshooting corrections, collaborating with teams across different markets and projects.
Provide 24/7 standby support as per roster shift schedule.
Offer support for night activities as required by customer requests.
Company OverviewDrachen Welle Engineering Sdn Bhd is a premier professional and engineering services provider specializing in telecommunication network design, network integration, program management, test and evaluation, and logistics.
Drachen Welle provides the skills necessary to manage the development and operations of these mission-critical systems.
For almost 16 years, the Company has designed, integrated, maintained, and upgraded state-of-the-art systems for telecommunication companies.
We are proud of our ability to help shape high-quality engineering practices and processes with the infrastructure in place to continuously review and improve those processes.
Drachen Welle has enjoyed an outstanding record of success providing a spectrum of services in support of the national high-speed broadband initiative.
Examples include concept development and requirements analysis, systems engineering, system installation support, test and evaluation support, maintenance and repair services, as well as lifecycle support analysis.
Drachen Welle won the Industry Excellent Award for the category of best engineering company for 2017 by the Malay Chambers of Commerce.#J-18808-Ljbffr